Fasti wrote:

Originally Posted by kaizer killer

i went to look in support but trove isn't a game listed so ill come to here to figure out something. won on 10/12 but last message from Trionworlds was on 7/28. the other stream won from trove game i did receive and asked about it but nothing has happened. the missing item was for:
https://www.twitch.tv/videos/321740454?t=00h33m14s

thanks for any info or assistance, have a good holiday.

You should receive it any second now. Please check again, when time allows. Sorry for the delay!

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Fasti wrote:

The support team will need to follow up with you in one of the tickets. It's best if just the President submits the ticket, since having multiple tickets on the same issue just slows down progress for a given issue. If you can get me the ticket number submitted by the President I will follow up.

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Trove's Crystal Combat update arrives for the PC on December 18, 2018! Learn more about this massive update right meow! https://t.co/cXSmNm0XFb pic.twitter.com/n1HM4q9VA8

— Trove (@TroveGame) December 15, 2018

We hope to see you on Friday for the latest Trove dev livestream. The show starts at 12:30 PM PST (8:30 PM UTC) on https://t.co/8P1MojpMsb. pic.twitter.com/QUO9Z0PXJU

— Trove (@TroveGame) December 14, 2018

Absolutely. Our wait times for a response are much higher than normal, but we're working hard to get caught up, so please bear with us.

— Trove (@TroveGame) December 13, 2018