We can see where you're coming from on that, for sure. :)

— Trove (@TroveGame) April 23, 2018

Fasti wrote:

Originally Posted by DeeWee030

Hi Fasti, i win a Hyper Pin EX in your giveaway 04/20 but dont have a code, how i got this? still waiting for 72h o.O

What was your Twitch name? I'll ask Morgana to follow up.

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Fasti wrote:

Hey there!

It looks like this is a bug the team is working to address. It only happens in rare cases but it's still not good for anyone. Please submit a ticket so the support team can work with you to get this straightened out.

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Fasti wrote:

Hey folks,

We're bringing Trove for the PS4 offline for additional maintenance on Wednesday, April 25, 2018 at 8AM PDT (3PM GMT). This is strictly maintenance on underlying systems and there is no patch with this downtime.

Downtime is expected to be under 2 hours, but if we need more time, or come back online early, we'll update this post.

Thanks

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Fasti wrote:

Heya, folks!

The next Trove livestream is on Friday, April 27, so please get your questions in ASAP.

Thanks

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Fasti wrote:

Originally Posted by Kushformybong

I love that rampages were added and everything but the timeing system sucks....becouse they are every hour and randomly selected by the seems of it our abilities to farm dragon coins has been cut in half....sure dragon day but with peoples play times if they have an hour or 2 to play they are missing out large.....so i really jus gotta ask why rampages arent set a half hour after dragon challanges? it would allow for more things to do as well as allowing us to get the challanges we actually need done....can we look into this?

I've posted on this topic here. We don't have any plans currently to create two different Challenge windows that fill up every hour of the day. If we do have more changes to announce as we continue developing new updates we'll get the word out, for sure.

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Fasti wrote:

PS4 hasn't had their sale yet. When they do we'll make lots of noise. I'm trying to think of a way for this to be less true and I am stumped. Sony and Microsoft make their own decisions about...

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Fasti wrote:

Originally Posted by ThePrettyOne

How is it that PC players get banned for using a class coin as its was intended

They weren't. Players who take specific steps to trigger an exploit were punished accordingly. We won't discuss game or forum account bans in a public forum. If anyone was banned or suspended for any reason they can email appeals@trionworlds.com.

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Fasti wrote:

We can't resolve game account bans on the forums. If your friend sent an appeal email they will reply to him directly as soon as possible.

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Fasti wrote:

Originally Posted by Hirako Shinji

How long will it take to get a reply for the appeal letter I sent?

If you emailed appeals@trionworlds.com they will reply as soon as possible. Closing down the thread as we cannot address account bans in the forums.

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Fasti wrote:

tl;dr - We recognize that we could have been more generous with Plasmium so we're going to increase the rate at which it is earned by players. Hey there, everyone! We've been watching the...

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Fasti wrote:

Go ahead and check out this post for the latest info.

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Fasti wrote:

Hey folks, We're not able to discuss action taken against accounts in a public forum. If anyone was suspended or banned, for any reason, please send an email to appeals@trionworlds.com. ...

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Fasti wrote:

We're unlikely to adjust the rules for which Challenges arrive on one specific day. The current level of randomization in the Challenges is by design and there are no immediate plans to adjust them.

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Fasti wrote:

It was Windows updates. We would call it out before but it also caused confusion from people who didn't realize that even PS4 servers needed Windows updates. When we go with generic maintenance" it's...

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Trove is coming offline at 8AM PDT (3PM GMT) today for maintenance. There is no patch with this downtime. Find info/updates here--> https://t.co/bbUehu6kAo pic.twitter.com/rFV0EY4atn

— Trove (@TroveGame) April 24, 2018

Fasti wrote:

I did read the post. I read it several times. The post is still visible to players. I locked the thread, as I do with all similar threads (including this one) because we won't discuss publicly any...

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Fasti wrote:

Originally Posted by Hellotto

yeah my mastery is at rank 1 and it's making me redo the tutorial and I haven't tried the hub but I guess I can see what happens

everything stays as if I am a new player so still seems like my character was wiped

If you played at all after Beta you're just logged into the wrong email address in Glyph. We've never wiped account progress so that is very literally the only way to explain your account being level 1. Even if you're confident I am mistaken, please try logging into Glyph with an alternate email address and we'll see if that works.

If you're still having trouble finding the right account reach out to our support team by submitting a ticket.

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Fasti wrote:

Check your Twitch whisper now, please.

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We're back online and ready to play after our maintenance. Thanks, everyone! pic.twitter.com/wlN2lBFd72

— Trove (@TroveGame) April 24, 2018

What happens when you try to connect? The more specific the better.

— Trove (@TroveGame) April 24, 2018

Unfortunately, no.

— Trove (@TroveGame) April 24, 2018

Are you still having any trouble logging in?

— Trove (@TroveGame) April 24, 2018

A previous update fixed some of the invite issues but the fix to Shadow Tower, and any lingering invite bugs, is coming in May.

— Trove (@TroveGame) April 24, 2018

You should always catch at least an old boot. It's possible that you'll catch nothing on rare occasions and we're looking into that bug.

— Trove (@TroveGame) April 24, 2018

We're bringing Trove for PC & Xbox One offline for a restart at 8AM PDT (3PM GMT) on 4/25. PS4 will also come offline at that time for maintenance. Get all the details here--> https://t.co/NdlmyPe8v2 pic.twitter.com/4jlHIjSGy1

— Trove (@TroveGame) April 24, 2018

Fasti wrote:

They are still broken in Shadow Towers. We'll have a fix for that in our May update. Sorry for the long wait. :(

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Phantasie wrote:

Hi Everyone

I recognize the frustration about downtime - I play a lot of games too, and know the feeling - especially where theres downtime over multiple days.

Originally Posted by Pakovrs

Can someone ELI5 why 2 maintenances, 2 days in a row, and both without any "changes"?

This is a good question. Not all downtime will result in changes to the actual game itself (we call this the client - what you play on the PS4 - or the Trove servers that the client connects to).

Here are a few examples of the many types of maintenance we might need to do:

• Update or modify the hardware or supporting hardware that the Trove servers run on (add memory, upgrade storage, etc)
• Update or modify the the software/OS that the Trove servers run on (just like you get Windows Updates on your computers, we need to update the OS or other software the Trove servers run on)
• Database maintenance
• Updates to the servers that support all Trion games (authentication, commerce, etc)
• Security updates/patches to the servers or supporting infrastructure for Trove
• Coordinated downtime with our ISP or other service providers
• Modifications to the Trion network - router, firewall, etc.
• Many others...

Sometimes the above affects all platforms. Sometimes it's specific to a platform. In the case of downtime specific to a single platform, it wouldn't make sense to bring all platforms.

Originally Posted by TJ13

Also begs to differ that you are already bringing it down today, why not just extend today to fix it now instead what Scrimbim said, on gem day.

This is another good question, and is a good follow-up to the question above.
Believe me: We want to minimize downtime. Most importantly, players cant play Trove (of course). On top of that they may not come back afterwards, we lose out on potential revenue, and its alot of work for us! As such we take downtime seriously.
And so does Fasti - he called out several days ago asking for the downtime to be rolled into this mornings downtime or delayed until Thursday as he foresaw the same concerns you all do (Gems, etc).

Anytime we need to schedule downtime, theres a core group that discusses the specifics. We weigh what we are doing in the downtime and the various risks. Some of the things we take into consideration:

1. The length of each task, and the buffer required
2. The risk of each item
3. How long it takes to validate the item
4. Can the items be done in parallel or consecutive to other tasks?
5. The stakeholders required to be on hand to complete the task
6. The stakeholders required to be on hand if something goes wrong (these can be out of our control, we work with external teams too!)
7. The potential downtime to correct the issue should something go wrong, and how that would affect our peak times for players online (Friday updates are rare for a reason - they are very stressful)
8. Any many more...

When planning the downtime for tomorrow - given the above - we decided to keep it separate from the updates this morning.

I know this dosent give specifics, but hopefully it gives you some insight into the decision making process for scheduling downtime (and to reassure you we do discuss things like this!)

Thanks!

--Phantasie

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Trove is back online for all platforms! Thanks for your patience and have a great Gem Bonus Day! pic.twitter.com/urSv3kmRBm

— Trove (@TroveGame) April 25, 2018

We're investigating the cause of those errors and will definitely post on our forums when we have a fix in place.

— Trove (@TroveGame) April 25, 2018

Are you playing on PC? If so there is a Rename Tag available on the Trove Store. On consoles your character name will be your gamer tag or PSN ID name.

— Trove (@TroveGame) April 25, 2018

Happy #WorldPenguinDay, Trovians! It's black tie optional but tearing up the dance floor is required. pic.twitter.com/NslAw5CDzy

— Trove (@TroveGame) April 25, 2018