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Mobi wrote:

Although we were able to fix a great number of players, we stated this wasn't a fix all and our support team will assist you when they can. If you purchased using Credits or are on console, we are still working on a fix for your situation. Thanks for understanding.

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Hello! Please check the latest updates about the issue of the missing purchase: https://t.co/FprghlOvoQ

— Trove (@TroveGame) January 17, 2020

Hey Trovian. We are working on it Please check the latest updates here: https://t.co/FprghlOvoQ

— Trove (@TroveGame) January 17, 2020

We have updates about the store issues and the process of giving back missing purchases: https://t.co/FprghlOvoQ

— Trove (@TroveGame) January 17, 2020

You just made our day

That's a bummer. We are aware of some latency and stability issues and we are working on it. On the other hand, we are happy that you have enjoyed Renewus

For the time being, is closed as we just released Into the Deep on consoles. Stay tuned Trovian. We will open PTS as soon as we have new builds or major updates to test

What would you like to see during the next Renewus edition? Let us know, constructive feedback is much appreciated ❤️

— Trove (@TroveGame) January 17, 2020

Hey Trovian. If you have already sent a ticket, Trove CS Team is going to have a look at your case as soon as possible.

— Trove (@TroveGame) January 17, 2020

Thank you for your feedback

Hello. We are sure Trove CS Team will look at your case as soon as possible. Thank you for your comprehension.

— Trove (@TroveGame) January 17, 2020