Guide

To report a player violating the Code of Conduct, please start by visiting the gamigo support website at https://support.gamigo.com/. Submit a request and select the game as Trove, and for the type of issue set as report a player.

For in-game reports please include:

1. Reported player's username in game.
2. Platform (PC/PS4/Xbox One) and Region (NA/EU).
3. Time and date of when the reportable action occurred.
4. Description of the reportable action taking place.
5. Image Screenshot - A full screen in-game screenshot with quality visible enough to read player name, text, and reportable actions beings taken and is not modified or zoomed in. You can include an additional image of just the reported discussion to make it easier to identify, but a full screen screenshot is still required to confirm the actions and the game being played.
   Screenshots used for reporting must show the entire game and can not be altered or cut off. For example, images that are zoomed in, cut off, taken with a phone, do not show the complete game, are obstructed from viewing important things (like time, date, server, names, chat), or have written or circled areas drawn over them will not be accepted as evidence.
6. Video recording - A full screen in-game video footage with quality visible enough to read player name, text, and reportable actions beings taken. Please notify in the description what minute and second the incident occurs and try to keep the overall video short (1-5 minutes). This video can not be sped up, visually modified, or partially showing the game in order to be properly reviewed. The video file being submitted must be uploaded through our support ticket page.

Examples of when an image or video is needed in a player report:

• An example of when an image screenshot is enough criteria needed is when a player’s name or chat messages contain offensive text, names, or language even if they are trying to avoid chat filters. Images are necessary when concerning, but not limited to, the use of inappropriate names, harassment, advertising services or websites for accounts/currency/items transactions for real world money, dev/staff impersonation, distributing cheats, or phishing.
  
• An example of when a video is additionally needed is when a player is hacking or using an outside program that causes their character to automate playing, speed hack, or teleport in ways that are not normal in game. Just an image will not be enough evidence to support this sort of claim, so please record a video of this instance to report these actions. Videos are necessary when concerning, but not limited to, the use of unfair play by using third-party programs, botting, hacking, bug exploitation, or any other method to gain an unintended advantage.

How to create a screenshot:
For PC, press F12 or type /screenshot to capture a screenshot saved in your Trove folder (C:\Users\username\Documents\Trove).

For Xbox One, press the Xbox button to open the guide, and then select the Y button to capture a screenshot. To access your saved Xbox One captures on PC, press the Xbox button to open the guide, then go to Capture & share. Select Recent captures > Show all. Select the list view button on the right to display your captures in a list. Select the check box next to the captures you want to upload. Select the Upload to OneDrive button to begin uploading. Sign into OneDrive on your PC to access the files.

For PS4, press the SHARE button, and then select [Save Screenshot]. To view your saved PS4 screenshots, select (Capture Gallery) from the content area. Press the OPTIONS button to sort saved screenshots by name or date, and copy saved screenshots to a USB storage device.

How to create a video:
Video recording - A full screen in-game video footage with quality visible enough to read player name, text, and reportable actions beings taken. Please notify in the description what minute and second the incident occurs and try to keep the overall video short (1-5 minutes). This video can not be sped up, visually modified, or partially showing the game in order to be properly reviewed. The video file being submitted must be uploaded through our support ticket page.

If the file size is too large to submit, we also accept downloadable files through your preferred file sharing websites like Dropbox, PlusTransfer, WeTransfer, etc. to be included in the report submission. Please note that file sharing websites are not affiliated with gamigo and we are not held accountable for any potential harm from using their services, even if listed here.

For video recordings on PC, use a program to record gameplay like Fraps, Bandicam, or Open Broadcast Software. Please note that gamigo is not affiliated with these video recording programs and are not held accountable for any potential harm from using their services.

For video recordings on Xbox One, press the Xbox button to open the guide and then the X button to record the last 30 seconds. For longer recordings (up to 2 minutes), press the View button, then choose a duration. To access your saved Xbox One captures on PC, press the Xbox button to open the guide, then go to Capture & share. Select Recent captures > Show all. Select the list view button on the right to display your captures in a list. Select the check box next to the captures you want to upload. Select the Upload to OneDrive button to begin uploading. Sign into OneDrive on your PC to access the files.

For video recordings on PS4, press the SHARE button to view the last 15 minutes of gameplay automatically recorded. You can then save these videos, edit them on the PS4 in SHAREfactory, upload them to an online service, or save them to an external storage device to share.


In regards to video recordings overall, we take these matters very seriously and for legal reasons have to meet these standards in order correctly issue the appropriate action for reported players. Only including a video link from a YouTube, Twitch, other media channels or external hosting websites are not sufficient enough, as the video will be reviewed and digitally stored when any action is issued upon a reported account in this manner. You can include an additional image or video of the reportable actions to make it easier to identify, but a full screen, unedited video is still required to confirm the actions being taken and the game being played. Thanks for your understanding.

Additional Reminders Regarding Code of Conduct:

• The reporter (player reporting on someone else) needs to be the one contacting customer support and filing the report. People can not report on behalf of another player. The reporter also should not be performing any questionable actions themselves.
• If you have already submitted a report, but feel your submission did not meet the requirements listed above, please reply to an existing ticket or submit a new ticket with full information (be sure to include a Dropbox, PlusTransfer, WeTransfer, etc. link for recorded videos).
• Screenshots used for reporting must show the entire game and can not be altered or cut off. For example, images that are zoomed in, cut off, taken with a phone, do not show the complete game, are obstructed from viewing important things (like time, date, server, names, chat), or have written or circled areas drawn over them will not be accepted as evidence.
• Do not call out or report players on the forums or other social channels, these should be reported to customer support and will be handled privately. You will receive confirmation on a report being submitted, but there is no confirmation when an account has been actioned upon in this manner.
• Do not purchase or trust players that are promoting services or websites for selling accounts/currency/items for real world money. These actions are likely a scam and we do not condone these actions. Please report the player to customer support and understand that we are not able to reimburse for any losses from a transaction like this.
• Reports of misconduct are for in-game actions only, so conversations or actions outside of the game (like Discord messages, Twitch chat discussions) are not actionable by the customer support team. Please report and/or block them on those chat channels being used for that discussion.

Starting on February 5, 2019 you can earn rewards by helping Diggsly track down his missing shadow during the two-week Subterranean Scramble event!

You’ll also earn daily login rewards for each day of the event, but the best loot is picked up by taking part in the search and completing new adventures to earn Diggsly Coins. Find Mortsdot, the son of Todstrom, hanging out in the Hub. He’ll sell you goodies in exchange for your collected Diggsly Coins.

Also, during Subterranean Scramble, you’ll find Promising Bronze and Silver Eggs in the Geode caves. Use a Lodestar on these special eggs for a guaranteed chance at the next rarity level.

Greater Geode Caches will also grant Lodestars instead of Crystals while this event is live. If you prefer Crystals to Lodestars, you’ll be able to pick up 1250 for each Lodestar broken down in the Loot Collector.

Our friends at Trovesaurus have a guide to the event you can find here.

Also, jump into their Discord channel to discuss this event, the game in general, find groups to explore with, and much more!

Thanks for playing!

Shadow’s Eve falls upon Trove on October 23, 2018. This year the spooky celebration is bigger than ever with an 8 Adventure chain, two weeks of Daily Login Rewards, plus all-new Outpost Adventures that can be completed every day of the event!

Looking for a great guide to the festivities? Check out this post from our friends at Trovesaurus.

Shadow’s Eve
Each of the 8 Shadow’s Eve Adventures awards players with a new event reward called Shadowy Seals. You can also earn these seals every day by completing the repeatable Outpost Adventures offered by NPC in front of the Pumpkin House in the Trove Hub.

Each Shadowy Seal can be used at the Shadowy Station to craft scary epic items. Collect 10 Seals to craft the Bewitching Howlug ally. Collect 25 more to craft these gorgeous new Neon Hallowings!

Pumpkin Lairs are back in full force and can appear in any biome, including Forbidden Spires. Complete these dungeons to earn Candy Corn that can be used to craft Nightmare Mystery Boxes and other creepy collectables at the Shadowy Station.

The Colossal Chiropteran and the Uncanny Coffin, which were last year’s Mystery Box top prizes, can be crafted by anyone who missed out on them before.

When completing a 1-Star Dungeon, Todstrom has a chance to appear instead of a reward chest. Defeat him for an extra treat – Candy Corn and a rare chance at a Mobile Mummy mount!

Several sought after Halloween styles have been added to the Autumn Style Unlocker – Freaky Frankie, Moonhowl Mask, Brusque Broom, Bat Bow, and Pumpkin Pounder. In addition to all that, we’ve added 3 new hats styles to the unlocker as well - Pumpkin Pie-rate Hat, Rainbow Unicorn Wig, and Candy Corn Hood!

Trove Store
The Creepy Crawly Cranium Pack is now available. This pack contains:

• Colossal Skullcrawler mount[/*]
  
  
• Nefarious Nekomancer Tomb Raiser costume[/*]
  
  
• Impish Tormentor Lunar Lancer costume[/*]
  
  
• Bonkers Ally[/*]
  
  
• Haunted Pumpkinling Ally[/*]
  
  
• 3,750 Credits[/*]

The Gourdzilla mount is back and can be purchased for Credits.

Spooky Swag Bag is a returning Shadow’s Eve pack that’s now also available for Credits.

We’re thrilled to have you share your spoopy adventures with us during this frightfully fun holiday celebration!

We’re just days from the launch of Trove – Adventures on the PC, Mac, Xbox One and PlayStation 4! This week we’re going to take an even closer look at some epic new club features coming on November 14th – Fixtures, Adventure NPC, Clubits, and the Adventure Window UI.

Fixtures
Fixtures are pre-built structures that you can set up in your club world to give boosts, spawn vendors, or summon a new type of NPC that grants all-new adventures! Each fixture has a set cost in “Clubits” which is a currency earned in-game and donated to the club by members. In addition to the initial cost there is a weekly Clubit fee to keep the fixtures active.

There are a ton of fixtures available as your club levels up, and every member of the club can help it gain experience by completing adventures. As your club grows you can upgrade your fixtures to provide better buffs and perks.

Types of frameworks include:

• Base – Allow summoning of NPCs & a bank for storing in-game currency used to cover cost of various fixtures.
  
  
• Combat – Give buffs to every member of the club that increase their power in PvE (fixture buffs won’t apply in PvP).
  
  
• Utility – Special vendors, a fixture that allows your club to place down mounts as a display item to show off your club’s rarest of the rare, and more!
  
  
  
  
• Ultimate – These are the biggest and best of all the fixtures. Bonuses include giving members a chance to land a double hit when attacking, reducing the rent on all your fixtures, or a chance to refill the flask charges of any member when in fighting enemies.

Club Adventures
The Rally of Heroes fixture is one of the earliest available and it is how Trovians will be able to pick up, and complete, Club Adventures. There is a huge array of objectives available from the different Heroes that give out Adventures.

Complete adventures to earn Adventurine. Adventurine is a new currency you can use to buy items or convert into Clubits to donate to your club to help upgrade and maintain fixtures.

Adventure Window
With Adventures we’re also adding a new interface for tracking all your various objectives. The Adventure Window is a quick guide for seeing what tasks are at hand. You can also drop any accepted adventures directly in the window.

We can’t wait to unleash this massive free expansion to all of you – fortunately, we don’t have to wait much longer!

Look! Up in the sky! Meteors from a far off realm have entered the Trovian multiverse and it’s up to you to find out why. 11 new event objectives guide you around the world in the search for answers. Login every day from September 6th through the 18th to get epic rewards!

Meteor Chase
Travel the world to collect clues to the origin of the meteorites that have landed in our own backyard. Complete all Meteor Chase missions and you’ll find yourself gliding the skies with technology far beyond anything found in the many realms of Trove.

Daily Login Rewards
Starting on September 6th and running through the end of the event on September 18th get fantastic rewards like Dragon Coins, Bound Brilliance, and a Builder’s Superior Focus!

September 6 – 10 Dragon Coins
September 7 - 3 Bound Brilliance
September 8 – 5 Chaos Chests
September 9 – 3 Bound Brilliance
September 10 – 10 Gem Booster Boxes
September 11 - 3 Bound Brilliance
September 12 – 3 Greater Dragon Caches
September 13 – 3 Bound Brilliance
September 14 – 10 Dragon Coins
September 15 – 3 Bound Brilliance
September 16 – 10 Chaos Chests
September 17 – 1 Builder’s Superior Focus
September 18 – 10 Dragon Coins

Get ready for a close encounter with the Meteor Chase. The truth is out there!

Now that the solar eclipse has come and gone the real Eclipse has cast a shadow upon Trovians the world over. The Trove Eclipse ushers in powerful new enemies and the tools to fight for the light. Take part in the Shadow Escalation event and pickup daily login rewards. Use Gem Forging to raise your power to all new heights. Customize your Trovian with Subclasses, and that is just scratching this surface of this epic update!

Shadow Escalation
This is a new event with 10 missions to guide you through the newly revamped Shadow Tower. Take down all six bosses and earn mission rewards in addition to the epic loot you get from taking down these powerful forces of darkness.

Defeat the dreaded Darknik Dreadnought (the most brutal boss to ever set foot in the worlds of Trove) and earn your very own Shadow Panda mount.

Gem Forging
Gem Forging allows Trovians to increase the existing stats on gems and swap out stats that don’t work for a specific class. Make your gems as close to perfect as they can get with this powerful new system! Learn more about Gem Forging here.

Subclasses
Once you reach level 10 you’ll automatically unlock a Subclass. Subclasses give your character a bonus passive skill related to any other Trove class (even ones you haven’t unlocked). You can swap between Subclasses on the fly and level them up during your adventures. Get the full rundown on Subclasses here.

Dragons
Eclipse brings seven new Dragons to Trove! The materials to craft these gorgeous new dragons are scattered throughout the game. Visit the Dragon Crucible in the Hub to learn what materials needed for any/all the scintillating serpents.

• Voidwalker Dragon Egg Fragments for Indurion, the Unwavering, can be found in Shadow Caches.
  
  
• Iridescent Dragon Egg Fragments for Baesmuth, the Shaper's Gift, can be found randomly while mining.
  
  
• Spinner Dragon Egg Fragments for Rachnaphon, the Silent Spectator, can be found as a rare drop from spiders in the Fae Forest biome.

• Floral Dragon Egg Fragments for Petallura, Nature's Beckoning, can be found randomly from planted harvests.
  
  
• Preserver Dragon Egg Fragments for Miraldis, the Primordial Preserver, can be found as a rare drop from dinosaurs in the Jurassic Jungle biome.
  
  
• Ice Dragon Egg Fragments for Wyntegra, Galenor's Pride, can be found while mining ice shards in the Permafrost biome.
  
  
• Kami Dragon Egg Fragments for Crisopeia, The Crucible of Souls, can be found as a rare drop from robots in the Neon City biome or from Shadow Vaults.

The Hub
Begin your daily adventures in Trove with gorgeous new additions to the Hub. Look up in awe at the glimmering Sun Goddess Statue which provides a home for the Trovian Atlas, Radiant Merchant, and the Radiant Dayspring bench.

The Trove Atlas is a simple yet elegant tool for transporting Trovians through far flung worlds. Simply interact with the Atlas, pick the world you want to visit, and be transported with the greatest of ease.

Eclipse Pack
This pack includes items imbued with light as well as those shrouded in shadow. Pick up 6 majestic mounts, 3 ascendant allies, and 18 sizzling styles!

The Eclipse casts a long shadow, but the night is always darkest just before dawn. Join the fight today!

With Sunfest behind them, Trovians the world over embrace the growing mystery of the Gathering Light. This two-week event brings 9 quests and daily login rewards to celebrate what will almost certainly be a new era of light and joy that will never end probably.

Just login every day of The Gathering Light and be rewarded with prizes such as Chaos Chests, Patron Passes, Greater Dragon Caches, and more!

The quests will guide you on your adventures (if you’ve previously finished the Trove tutorial tasks) as you use the forces of light to reveal mysteries hidden in dark corners. Along the way you’ll earn Crystallized Sun Sparks that can be used to craft the brand new enigmatic Sun-Touched Shimmerwing ally. There is no shadows on this ally… not even foreshadowing. This is certainly not the start of something bigger. Maybe.

What secrets do these Crystalized Sun Sparks hold? We may never know - however, they do shimmer with untold power and the promise of greatness.

You’ll find new agents of shadow lurking in the Permafrost Tundra. They aren’t the brightest bulbs, but what they lack in light they more than make up for in bloodlust and shadow-fueled adorableness.

Where might the Gathering Light lead? Only time will tell. Thanks to all of you for taking this journey with us!

Originally Posted by MickeyLee

I am beginning to wonder if Trion even has a Quality Assurance department, the last month has been dreadful for anyone playing Trove.

Whenever you run into a bug (or a typo) please report it in our Bug Report forums. The only way we can fix bugs is if they are reported.

Here's a guide on how to create helpful bug reports. As indicated in that thread, use a title that indicates the specific bug.

Calling a thread, "Trion, what is QA?" is not going to help the team track the issue you're reporting.