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Fasti

Fasti wrote:

Quote Originally Posted by LineKunG View Post
Time : approximate 8.00 pm. my credit are gone. But I didn't get the dragon coin
Hey there. If you see that the purchase went through your bank but don't have the items, submit a ticket and we'll check this out.

Wait times are longer than we'd like, but the support team will follow up with you as soon as they can.

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Fasti wrote:

Quote Originally Posted by The808Keoni View Post
I understand the trove team is on hiatus moving offices and i only wanted to clarify my curiosity. Previously, a forum post was made on Mondays for the community to ask all questions and voice all concerns for the Dev team to then answer the upcoming Friday. Personally i felt it was incredibly productive and gave everyone a platform.

Is the new format to simply ready from chat? or will the previous method be reused when the transition is complete? Thank you very much Fasti.
The question threads were very helpful for us as well. At the moment, we're still getting things finalized following the transition from Trion Worlds to gamigo US, so things will need to be finalized in the future. Once we've locked things down we'll determine the best way forward for livestreams. For at least the next few weeks we won't be able to do anything related to livestreams, but we'll try to get back online ASAP.

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Fasti wrote:

Hey all,

We're bringing all versions of Trove offline for a restart at 2:30 PM PST (10:30 PM UTC). This should help with auth/login issues some players have been experiencing.

There is no patch with these restarts. Downtime may last up to 1 hour.

Thanks very much!

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Fasti wrote:

I've edited the original post to remove the completely out of left field toxicity. See, you'll need to do better in the future.

As we mentioned in the last livestream, we're working on moving our Austin office the last half of the month. The office in the bay area hasn't finished building out a livestream room yet, so we won't have any livestreams for at least several weeks. Rather than going completely dark, we opted to host someone who has been streaming Trove for years.

Once we're able to do dev livestreams again we will do so.

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Fasti wrote:

As we're not lawyers, we won't provide an assessment of whether or not it is legal. We can say that no players should ever take part in this sort of thing. The person putting on the event may be on...

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Fasti wrote:

Thanks for this report! It looks like this will be fixed in our next update.

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Fasti wrote:

Quote Originally Posted by Darian Ritten 523 View Post
I've repeatedly encountered a glitch in my game where certain models in the game (usually enemies but sometimes players) will be stretched and distorted to an extent that it block my field of view. This has been an going problem for almost the entire time I've played this game and has shown no signs of improvement. could someone please resolve this problem.
Can you get a screenshot of what you're seeing? You can upload the image to any sort of image site like IMGUR and paste the link into the Insert Image button in the response field for the forums. That will help us see what you're seeing and get a better sense for the fix.

Also, if you're cool sharing the info, run a DXDIAG report and let us know the name of your video card as well as the release date of the graphics driver found in the Display tab.

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Fasti wrote:

Quote Originally Posted by Shidou View Post
Does this belong here now?

How long is the list for support tickets, I've waiting for ages already (week and half) and I'm now just curious how much longer I gotta wait. Is the backlog really that big?
The wait will likely be a while. We're definitely behind on responses but are working hard to get caught up. Please hang in there.

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Fasti wrote:

Quote Originally Posted by CaptainCraftIt View Post
The question's in the title. Does anyone know if player-made content will still be being accepted into the game now that Gamigo is running things? To elaborate further, will the stream of player-made content continue, or be halted for the forseeable future, or potentially indefinitely?
Hey there. We do still want to accept player-created content. We're actually looking into ways to streamline processes to make things a little easier. The same devs are still in charge of running things in all our games, the teams are just smaller now. Getting content added to the game is still important to us, so we're trying to find the best path forward.

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Fasti wrote:

I want to be sure we have realistic expectations all around, as well. Whether our team has one or five Community Managers, we're not going to announce the release date before it's locked in. We've...

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Fasti wrote:

Quote Originally Posted by Ugly View Post
Is there a live stream today?
I don't seem to see anything posted about it.

I know console is expecting a u10 release date announced today in one form or another.
There definitely shouldn't be an expectation of the console release date yet. It's fantastic that you're excited to get more info, but we've never even implied that a release date was coming in the first week back after an extended holiday. We'll post the launch date once it's locked in. We won't give an announcement of a date for an announcement of a date, just hang in there. More info is coming.

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Fasti wrote:

Crystal Combat will be released on consoles as soon as possible. This isn't just about getting a build we used for PC to the Xbox One and PS4. We're taking the patch we released on PC, working out...

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Fasti wrote:

Quote Originally Posted by ForsakenHero View Post
Live feed. I've followed up on this. Thanks for the reminders.

We don't have any announcement of new tiers/rarities at this time. Once we do revisit the system again, we'll share more details.

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Fasti wrote:

Quote Originally Posted by Thimilee View Post
Somes news for u10 on console ? You said early in january
No news yet. We'll get the date out once it's locked in.

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Fasti wrote:

Glad it's working! I need to get back into modding too. Everything I make ends up looking like a bulldog though.

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