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Tracking developer posts from twitter, reddit and forums.

Fasti

Fasti wrote:

Quote Originally Posted by lokogarciax3ma View Post
Not everyones invites are working sucks that me and my friends have to go thru the club list to join anything if the other player is not on my friends list
They are still broken in Shadow Towers. We'll have a fix for that in our May update. Sorry for the long wait.

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Fasti wrote:

Check your Twitch whisper now, please.

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Fasti wrote:

Quote Originally Posted by Hellotto View Post
yeah my mastery is at rank 1 and it's making me redo the tutorial and I haven't tried the hub but I guess I can see what happens

everything stays as if I am a new player so still seems like my character was wiped
If you played at all after Beta you're just logged into the wrong email address in Glyph. We've never wiped account progress so that is very literally the only way to explain your account being level 1. Even if you're confident I am mistaken, please try logging into Glyph with an alternate email address and we'll see if that works.

If you're still having trouble finding the right account reach out to our support team by submitting a ticket.

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Fasti wrote:

I did read the post. I read it several times. The post is still visible to players. I locked the thread, as I do with all similar threads (including this one) because we won't discuss publicly any action taken against a specific account. Since we can't provide specific details about any one ban or suspension these threads can quickly turn toxic. The appeals team will handle all appeals. Threads opened to attack the forum rules or to continue a discussion that was previously closed are both violations of the forum rules.

We can simultaneously appreciate a player's contributions to the community and enforce the Terms of Use for our games. I'm very sorry if you feel like enforcing these rules in this case comes across as callous. I completely respect that point of view. All I can say, without going into specifics of any one account, is that bans are not something we do lightly. We don't benefit from banning accounts from playing the game.

Please do not open new threads to continue the discussion of another closed thread.

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Fasti wrote:

It was Windows updates. We would call it out before but it also caused confusion from people who didn't realize that even PS4 servers needed Windows updates. When we go with generic maintenance" it's...

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Fasti wrote:

We're unlikely to adjust the rules for which Challenges arrive on one specific day. The current level of randomization in the Challenges is by design and there are no immediate plans to adjust them.

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Fasti wrote:

Hey folks, We're not able to discuss action taken against accounts in a public forum. If anyone was suspended or banned, for any reason, please send an email to appeals@trionworlds.com. ...

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Fasti wrote:

Go ahead and check out this post for the latest info.

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Fasti wrote:

tl;dr - We recognize that we could have been more generous with Plasmium so we're going to increase the rate at which it is earned by players. Hey there, everyone! We've been watching the...

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Fasti wrote:

Quote Originally Posted by Hirako Shinji View Post
How long will it take to get a reply for the appeal letter I sent?
If you emailed appeals@trionworlds.com they will reply as soon as possible. Closing down the thread as we cannot address account bans in the forums.

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Fasti wrote:

We can't resolve game account bans on the forums. If your friend sent an appeal email they will reply to him directly as soon as possible.

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Fasti wrote:

Quote Originally Posted by DeeWee030 View Post
Hi Fasti, i win a Hyper Pin EX in your giveaway 04/20 but dont have a code, how i got this? still waiting for 72h o.O
What was your Twitch name? I'll ask Morgana to follow up.

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Fasti wrote:

Hey there!

It looks like this is a bug the team is working to address. It only happens in rare cases but it's still not good for anyone. Please submit a ticket so the support team can work with you to get this straightened out.

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Fasti wrote:

Hey folks,

We're bringing Trove for the PS4 offline for additional maintenance on Wednesday, April 25, 2018 at 8AM PDT (3PM GMT). This is strictly maintenance on underlying systems and there is no patch with this downtime.

Downtime is expected to be under 2 hours, but if we need more time, or come back online early, we'll update this post.

Thanks

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Fasti wrote:

Heya, folks!

The next Trove livestream is on Friday, April 27, so please get your questions in ASAP.

Thanks

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