Club Chest

Originally Posted by Wazzup76

I've had a ticket openned since the 22nd of july (before these threads) with the Subject line 'Broken Club World' instead of the 'Missing Club Chest Items', I tried to open a ticket with the proper subject but it was closed.

I hope that doesnt mean mine will be among the last clubs to be restored because of that. I Also used my Clubworld Name and not my Clubworld ID... So I'm not sure wether they'll be able to find it if it was changed to 'Default'..?

If you have a ticket on this issue, we'll follow up with you, no worries. Asking for the ticket with that subject line was just to simplify the process of identifying new tickets.

Originally Posted by SepoMoyodee

I have submitted a ticket already, before this post, and the topic is "Club Chest contents missing" rather than "Missing Club Chest Items" as you've said.
I hope you'll be able to find my ticket.

Thanks for communicating devs, you're keeping my hopes up by just talking to us.

We'll still take care of you. Promise!

Hey everyone,

If you are the leader of a Club and experienced the issue with a bugged club world map and Club Chest contents disappearing, please submit a ticket by 12AM PDT (GMT -7) on Saturday, August 1. Use the Subject line "Missing Club Chest Items" so we can easily track these requests and provide a swift resolution.

We have isolated the root cause of the missing chests and will be fixing Club Worlds, as well as issuing compensation for lost items. In addition, the fix for the map issue is coming this week.

If you've already submitted a ticket, you won't need to submit a second one, but if you haven't reached out to support, please do so.

Thanks very much!