Hi folks!

As you noticed, we had an unexpected crash earlier that caused some players to lose progress. Generally, this is a pretty short window of lost time, but in some cases a player can lose several hours of progress. Fortunately, we're actually working on improvements that will prevent players from losing more than a couple minute of progress in the future. I don't have an estimate for when this will be implemented, but it's in progress, so please bear with us.

Thanks for your patience in the meantime, and be sure to submit a ticket if you've lost specific items so the support team can investigate for you. Provide specific details on what was lost, and they will follow up with you as soon as possible.