Hey all,

Thank you for playing and for purchasing stuff on Trove. Our support team will assist you, be sure to put in a support ticket to get this resolved.

Remember that while submitting your ticket to Trove CS Team, you should provide also with a screenshot of Proof of Purchase, where it's possible to verify order number/transaction ID, date and name of the pack to help get your account related issue resolved as we look into this, thanks https://support.gamigo.com/hc/en-us

We have an ongoing thread about this over here:
http://forums.trovegame.com/showthread.php?143096