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Phantasie

Phantasie wrote:

Hey 0xDEADBEEF I like your handle which looks suspiciously like uninitialized/unallocated memory in troves custom memory managers :P --Phantasie

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Phantasie wrote:

Hi Ghomashi Yes, we roll out the compensation. Give it some time, you should have it all soon! --Phantasie

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Phantasie wrote:

Hi Everyone Sadly, we need to keep PS4 NA offline and don't have a specific ETA right now. We will add to the care package, and keep the thread updated once we have more details. Thanks ...

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Phantasie wrote:

Hi Everyone I wanted to give you another update. Our team continues to work on the server relocation - its been a very long day. Unfortunately, there was an unexpected issue with the new data...

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Phantasie wrote:

Hi Everyone These are all fair questions about doing an update at night. Believe me, we think about this (theres many posts we've made in the past about this, but it dosent hurt for me to mention...

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Phantasie wrote:

Hi Everyone

PC and PS4 are unlocked, the update took much shorter than our estimate (Yay!). Mobi will update the main thread soon.
XBox is in progress and should be unlocked soon. UPDATE: XBox is unlocked too!

We certainly apologize for the downtime. Its a difficult choice for us: It's important to some players to get this patch out ASAP, as it includes an important bug fix. Otherwise who aren't impacted by that bug want to play.

--Phantasie

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Phantasie wrote:

Hi Guys The fix for this goes out for this tomorrow morning. As mentioned last week we had to get yesterdays downtime done first, and couldn't do both at the same time. You can find the notes...

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Phantasie wrote:

He does! He works pretty hard, tbh.



...



....

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Phantasie wrote:

Hi Guys Sorry for a bit of delay in responding to this. As I mentioned in a different thread I've been out of the office a few days (though Postcard and I have been discussing this thread this...

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Phantasie wrote:

Hi Guys Sorry, I was out of the office for a few days with a family issue. Back now. @Ocean Beach: What I would reccomend is either : Contact CS to have them give you your original email....

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Phantasie wrote:

Hi Guys Thanks for being patient. Customer Service is in Germany and its nighttime there, so I can't talk to them right now, however I think I've resolved some of the issues. @Ocean Beach. If...

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Phantasie wrote:

Hi Ocean Beach (and others) If you still cant log in as of yesterday, could you please PM me (don't post it here) the Public IP for your PS4? If your PS4 and PC are on the same router, you can...

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Phantasie wrote:

Greetings Trovians!

There was an issue on Thursday August 1st that prevented people from playing Trove. While our team addressed that issue quickly, it continued for some PS4 players through the weekend.

We are very sorry for the inconvenience - we know its frustrating. As such, we wanted to issue a care package to make up for it and thank you for your patience.

For anyone who had an account that existed before Noon PT today, you will soon find the following goodies in your Claims:

PS4
  • 1 day patron pass
  • 25 dragon coins
  • 1 golden chaos chest

PC/XBox One Players
  • 1 golden chaos chest

This grant will run from August 7, 2019 to Noon August 14, 2019, so make sure you claim your items soon!

Thanks,

--Phantasie

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Phantasie wrote:

Great! PS: Guessing youre in Ocean Beach, SD. If so, I lived in Pacific Beach for awhile when I was with Trion San Diego - was right on Sail Bay. I miss it so much! --Phantasie

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Phantasie wrote:

Hi Guys

We obviously buffer patches for unexpected issues, however in this case its a client patch. There's a fair bit involved with that - scheduling with MS/Sony, waiting for them to distribute the patches world wide, we then need to validates the patch across various regions, etc. All that adds up, which is why we schedule 3 hours, but if all goes well, its typically about an hour and a half.

We are validating the patches now!

--Phantasie

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