Forum Archive
Disconnected from game server - repeatedly
Author: Carthes , Created: 26-Oct-2014 12:56 AM View on Web Archive
Do you get this message every 5-15 minutes? Randomly, whether you're in combat, standing around at cornerstone, at the hub? "Disconnected from...
Well, we've caught at least one of the problems - there may still be more connection issues. I think this will handle the majority of them, though. So, the Trove client generally requires...
One of our great CS agents was experiencing the same issue at home, and he was graciously willing to run a network packet capture as the disconnects happened. He brought in the data so I was able to...
We're investigating these disconnects. They've been a little hard to isolate and track down because they don't appear to be directly related to our game code. Does bypassing your router (plugging your computer directly into the modem) or uninstalling virus scan/firewalls help the situation? Sometimes disabled virus scans or firewalls can still mess up network traffic, so a complete uninstall might be worth trying if you have the time.
It's probably something unusual we're doing triggering a bad interaction with something else along the network path. Removing pieces along the way (router, firewall, antivirus) helps us get...
We're working to address the issue now. Check out the server status page for updates.