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Join The Trove Team!
Author: Elariok , Created: 17-Jun-2020 10:42 AM View on Web Archive
Greetings, Trovians! We’re glad to announce that we are starting recruitment for GameMasters and Moderators for Trove! The focus of our team is...
Elariok
17-Jun-2020 04:42 AM
#834096
Greetings, Trovians!
We?re glad to announce that we are starting recruitment for GameMasters and Moderators for Trove!
The focus of our team is simple: to serve and help our community thrive.
If you've ever wanted to actively improve the Trove experience, this is your chance!
Team members will undergo at least a two-week initial training period, before working independently while reporting to CMs.
Note: As an officially-endorsed helper, your responsibilities will be taken very seriously. Unprofessional conduct will not be tolerated in any way. This includes chat in any form via any means (in-game, forum messages/posts).
If you want to apply for a staff position, please read the following:
The tasks of a GameMaster include (but are not limited to):
- Enforcing the game and forum rules.
- Helping players with questions, game issues and technical problems (in-game and forums).
- Resolving player disputes.
- Planning, organizing and hosting events in-game and in the forums.
- Listening to player concerns.
- Creation of FAQs and guides.
- Testing new content before it goes live.
- Testing reported bugs and exploits.
- Reproducing bugs for development team.
- Enforcing the forum rules.
- Helping players with questions, game issues and technical problems (Forums).
- Resolving player disputes.
- Planning, organizing and hosting events in the forums.
- Listening to player concerns.
- Creation of FAQs and guides.
- Testing new content before it goes live.
- Testing reported bugs and exploits.
- Reproducing bugs for development team.
- Minimum age of 18 years (must be proven).
- Willingness to invest at least 1-2 hours a day.
- Fluent in English (speaking, typing, and comprehension).
- Ability to take and give constructive criticism.
- Extensive knowledge of the game and its rules.
- A headset or speakers and a microphone to communicate over voice chats.
- Enthusiam for the game, the community and the tasks that await you.
- You are not allowed to be a GameMaster / GameSage / Moderator in any other game.
- Previous experience in similar position.
- Fluency in a language other than English.
- Discussion and interviews will be done via voice chat, so you will need to have a headset or speakers & a microphone.
- All Team members are expected to use voice chat regularly.
- As a volunteer, this position is at-will, and either side can choose to leave the agreement at any time.
- There is no minimum or maximum of applicants we will be taking at the moment.
Your application should contain the following information:
- Subject: GameMaster- or Moderator-Application.
- Last Name/ First Name / Age / Date of Birth.
- Name of your Main-Character / Platform / Region.
- Name in the Forum / Discord.
- Small presentation of yourself.
- Your motivation to become a GameMaster or Moderator.
After sending us your application, you will receive additional information in response to your ticket.
Don't worry, you will have the opportunity to ask all your questions about your GameMaster or Moderator tasks during the interview and also during the training!
We are looking forward to your applications!
Good luck,
your Trove team
Join The Trove Team!
Amaliena / Trove Forums
Chers Trovians !
Nous sommes heureux d'annoncer que le recrutement de GameMasters et Modérateurs pour l'équipe de Trove est ouvert !
L'objectif de notre équipe est simple : servir et aider notre communauté à prospérer.
Si vous avez déjà voulu améliorer activement l'expérience Trove, c'est votre chance !
Les membres de l'équipe suivront une période de formation initiale d'au moins deux semaines, avant de travailler de façon indépendante tout en faisant rapport aux CMs.
Note : En tant que membre de l'équipe officiellement approuvé, vos responsabilités seront prises très au sérieux. Toute conduite non professionnelle ne sera tolérée d'aucune façon. Cela inclut le chat sous n'importe quelle forme et par n'importe quel moyen (en jeu, messages/posts sur le forum) que se soit avec votre personnage privé ou en tant que membre de l'équipe.
Si vous souhaitez postuler pour le poste, veuillez lire ce qui suit :
Les tâches des GameMasters incluent (mais ne sont pas limitées à) :
Les tâches des Modérateurs incluent (mais ne sont pas limitées à) :
- Être à l'écoute de la communauté sur nos différentes plateformes.
- Application des règles du jeu et du forum.
- Aider les joueurs avec des questions, des problèmes de jeu et des problèmes techniques (dans le jeu et les forums).
- Résolution des différends entre joueurs.
- Planification, organisation et accueil d'événements en jeu et dans les forums.
- Être à l'écoute des préoccupations des joueurs.
- Création de FAQ et de guides.
- Tester le nouveau contenu avant sa mise en ligne.
- Tester les bugs et les exploits signalés.
- Reproduire des bugs pour l'équipe de développement.
Exigences :
- Être à l'écoute de la communauté sur nos forums.
- Application des règles du forum.
- Aider les joueurs avec des questions, des problèmes de jeu et des problèmes techniques (dans le forum).
- Résolution des différends entre joueurs dans les forums.
- Planification, organisation et accueil d'événements dans les forums.
- Être à l'écoute des préoccupations des joueurs.
- Création de FAQ et de guides.
- Tester le nouveau contenu avant sa mise en ligne.
- Tester les bugs et les exploits signalés.
- Reproduire des bugs pour l'équipe de développement.
Bonus :
- Âge minimum de 18 ans (doit être prouvé).
- Volonté d'investir au moins 1 à 2 heures par jour.
- Maîtrise de la langue française (à l'oral et à l'écrit) et éventuellement de la langue anglaise.
- Vous n'avez pas le droit d'être GameMaster/GameSage/Modérateur dans un autre jeu.
- Capacité d'accepter et de formuler des critiques constructives.
- Connaissance approfondie du jeu et de ses règles.
- Un casque ou des haut-parleurs et un micro fonctionnels pour communiquer par chat vocal avec l'équipe.
- Enthousiasme pour le jeu, la communauté et les tâches qui vous attendent.
Autres informations importantes :
- Expérience antérieure dans un poste similaire.
- Maîtrise de la langue anglaise ou allemande.
Intéressé ? Vous pouvez envoyer votre candidature par ticket au support.
- La discussion et les interviews se feront par chat vocal, vous aurez donc besoin d'un casque ou de haut-parleurs et d'un micro fonctionnels.
- Tous les membres de l'équipe sont tenus d'utiliser le chat vocal régulièrement.
- En tant que bénévole, ce poste est volontaire, et l'une ou l'autre des parties peut choisir de stopper le poste à tout moment.
- Il n'y a pas de minimum ou de maximum de candidats que nous acceptons.
Votre candidature devra comporter les informations suivantes :
Après nous avoir fait parvenir votre candidature, vous recevrez les indications complémentaires en réponse à votre ticket.
- Objet : Candidature GameMaster ou Modérateur
- Nom/Prénom/Age/Date de naissance.
- Nom de votre personnage principal/Serveur.
- Nom dans le forum/Discord.
- Petite présentation de vous.
- Vos motivations pour devenir GameMaster ou Modérateur.
Ne vous inquiétez pas, vous aurez l'occasion de poser toutes vos questions concernant vos tâches de GameMaster ou Modérateur lors de l'entretien et lors de votre formation par la suite !
Nous nous réjouissons de recevoir votre candidature !
Bonne chance,
Votre équipe Trove
Join The Trove Volunteer Team!
Mobi / Trove Forums
As we continue to grow the Trove community, we are excited to incorporate volunteer Moderators and Game Masters (GM) to help make the community even more welcome to everyone. As a Community Manager (CM), we are official, full time, paid employee of gamigo. GMs and Moderators are strictly volunteers and will directly assist Community Managers when freely able to. We have noticed several questions come up as we started applications for these roles and wish to define them better for all.
- A Moderator is focused primarily on the Trove forums. This includes answering questions, consolidating feedback or bugs, and sometimes deleting inappropriate messages. The forums are a great place to post bug reports (any account related issues should contact support) or share your thoughts about how to improve the game. They may also help with forum contests, and writing FAQs or guides.
- A Game Master (GM) is primarily focused on player interactions in the game Trove itself. This also includes answering questions, consolidating feedback or bugs, and monitoring online situations occurring in game. They may also help with in-game events and player reporting.
- The volunteer roles can share responsibilities in ways of course, but each have their own focus.
Game Masters will have separate accounts that are not used to play the game, but to support it. Full game masters are expected to go through the process of application, evaluation, interview, training, and a trial period for review. Game Masters should never reveal their true identity or the name of their personal account character. Do not share publicly if you are applying to become a Moderator or GM, and especially do not tell others if you have been accepted in a volunteer role. Please do not ask volunteers for personal info or try to pursue the matter. They have no option to help their own character or their friends in any way, and this barrier between their GM persona and real life persona is there for their personal protection. Game Masters are at higher risk of being maliciously targeted both online and in real life. Their safety is one of our primary concerns, and any hint at an attempt to penetrate their layer of privacy and safety will be met with an immediate and severe reaction from gamigo. They will be referred to solely by in game GM name or staff identifier.
Starting out, Trove GMs will not have direct admin abilities or powers in game. GMs will be in game to help promote friendly interactions, report misconduct, answer questions, and possibly help with in-game events. GMs will never have the ability to clone items, dupe money, or anything of the sort. They are not allowed to interact with the game world in any way except for support. Any violation of this may result in immediate termination.
As we continue to evolve the GM role, there may be basic commands added to help them assist players, such as the ability to temporarily prevent an inappropriate player from chatting. GMs and Mods may also help provide adequate evidence and helping report players through the support ticket system when possible. If anyone notices inappropriate behavior in violation of the code of conduct and is able to report a player, please follow the guidelines in our article found here: http://forums.trovegame.com/showthread.php?144655-How-to-Report-Players-Violating-Code-of-Conduct
Game Masters and moderators are always volunteers and players here to simply help and give back to their community. They are not paid for their efforts and can be in frustrating situations that may take a very thick skin to overcome. We appreciate our volunteer efforts to help create a more positive and safe gaming environment. As we build up a volunteer team for Trove, we hope you can continue the tradition of respecting volunteers and other players to make this game a better place. I hope this explanation helps clear up some questions or concerns, and everyone has more insight on what to expect for these roles.
Thanks Trovians for your time!