Forum Archive
Rollbacks
Author: Avarem , Created: 6-Oct-2014 08:28 PM View on Web Archive
We're looking at both the cause and solutions to this issue. In the meantime if you've been affected please submit a support ticket and include as...
We're looking at both the cause and solutions to this issue. In the meantime if you've been affected please submit a support ticket and include as much detail as possible about what you've lost.
We're going to start addressing these issues now. We'll be able to restore items and levels, but unfortunately won't be able to roll back anything built or styles collected.
You may be logged out by our CS team as they work on your account if you're currently online. We aren't going to be able to get you to exactly what you had before but we're going to do our best to make this right, so if they end up working on your account and you aren't satisfied feel free to reach out again and we can take a second look. This shouldn't take more than 24 hours to complete after you put in your ticket.
One of the quickest ways to get in touch with support about trove game issues is to use [email protected]