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Fasti

Fasti wrote:

We have the steps to help with this issue on our support site in English, French, and German as well.

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Fasti wrote:

I just went in game and tried to replicate this but it seems to be working normally. If anyone else runs into this issue, please let us know.

BMeister, are you using any addons for the game? It's possible one of those is causing the issue. Also, what region do you play on? Any info you can provide to help us pinpoint the issue would be helpful.

Thanks

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Fasti wrote:

Quote Originally Posted by yuno44908 View Post
I feel like Trove EU server is blocking free players. It is all about money; free players cant play the game anymore and this hourly events killing the servers. I am connecting USA playing with 200 ping.
Trove is free to play. All players are free players. Specific players can help support the game by making purchases, but that has absolutely no impact on logging into the game.

There was an issue with connectivity to EU servers for several weeks, but it should be cleared up now. Let us know what specific issue you're having if you can't get onto EU servers. The more info you provide the better.

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Fasti wrote:

The President can set permissions to avoid this happening in their clubs. If you were inactive for an extended period of time and ownership moved to someone else, ping them and ask for leadership...

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Fasti wrote:

This type of scenario is a spectacular way to get scammed. It's a terrible idea in every single case. It is absolutely against our Terms of Use. The best way to avoid being scammed is to avoid doing things that are highly scammable.

Your best bet is to stick to the Marketplace in game. If you decide to go outside of the internal game system to trade then you should expect to be scammed and risk receiving a suspension or ban, depending on the specific circumstance.

Hopefully that answer eliminates most of your doubts.

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Fasti wrote:

This fix for this is now live! Let us know if you see any trouble with this issue in the future. Thanks!

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Fasti wrote:

Hey there, folks. Thanks for calling out your concerns regarding these items. We'll take a look at options for the best way to bring them back to everyone. There are no plans specifically to bring...

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Fasti wrote:

We appreciate the reports and are investigating this.

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Fasti wrote:

Update 1 - 5:50 PM PST (1:50 AM UTC) - We're back online, folks! Thanks for your patience.

Hey folks,

We're bringing the PC version of Trove offline for a small, but important hotfix at 5:30 PM PST (1:30 AM UTC) today. Patch notes are located here: Trove Club Autopay Hotfix 1. These changes are server side only, so you won't have a download during this hotfix.

Downtime may last up to an hour, but is likely to be shorter than that.

Thanks

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Fasti wrote:

Hey there, folks. The team is digging into this now. We'll update everyone again once we've got some additional info to share. Thanks for the reports!

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Fasti wrote:

We're tracking this with an internal bug report. I can't give an estimate for when any changes will come, but it's something we're looking into.

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Fasti wrote:

If you don't have Cornerstone protection enabled this is working as intended. Explosions do damage to Cornerstones. Be sure to enable that feature to prevent anything like this in the future.

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Fasti wrote:

Hey there!

Meowser is looking to get feedback from all of you on the last few events we've added to the game. We've seen the existing posts, and definitely appreciate them, but we're creating this one to widen the net a bit.

In addition to feedback on existing events that we can explore for the future, we'd also love to hear your own ideas for the kinds of events we should have in Trove.

To make things easier to navigate we'd appreciate it if everyone could format their replies in a way that helps us quickly capture your suggestions.

To do that, please create a Feedback header and a Suggestion header, like this:

Feedback
I enjoyed Subterranean Scramble very much and appreciated that this event was a change of pace from previous events.

My main concern was that players who hadn't spent a lot of time in Geode caves were at a disadvantage for some of the adventures.

Suggestion
Trove should celebrate April Fool's Day with some whimsical pranks where you say a thing is the case, but it's not really that way. Then, at the end of the day you say "April Fool's" really loud and everyone has a good chuckle.



If you just have feedback for us, go ahead and just use the Feedback header. If you just have suggestions, slap a Suggestion header on it. This is just to help us navigate things a little easier. Feel free to go into as much detail as possible. The more thoroughly fleshed out your thoughts, the more likely we are to be able to implement changes.

Thanks!

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Fasti wrote:

I'm going to leave this thread open for a bit, but will then lock it, since it's an issue that's now (hopefully) resolved. See here for the patch notes on the implementation of autopayment of rent.

Just giving a thank you to those of you who called this out and followed up with us to make sure this happened. We can't implement every change, but this one was a great quality of life improvement and it happened because of you.

Thank you!

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Fasti wrote:

Update 1 - 7:35AM PST (5:35 PM UTC) - The issue has cleared up and you should be able to login as normal again.


Hey folks,

We're seeing an issue preventing players from accessing several gamigo US games, including Trove. We're investigating this now and will post regular updates on our progress here.

Thanks very much.

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