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Etaew (PC) 2 weeks ago

If you are certain everything is done that you were meant to, and it doesn't appear contacting support might be the only solution for you to see why. Usually they figure out that it was applied to the wrong account, linked to the wrong account etc.

On consoles I might also advise choosing something from their store that is free, to "trigger" a refresh of purchases. That might unlock it if all else fails.

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